Privacy policy

Effective Date: July 30, 2026

This Privacy Policy explains how AVINOTI, operated by Shenzhen Aiweinuo Technology Co., Ltd., collects, uses, stores, and shares personal information when you visit, use, or make a purchase from avinoti.shop.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with our website, we may collect the following categories of information.

Personal and Contact Information

  • Full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number

Order and Transaction Information

  • Products purchased
  • Order number
  • Order value
  • Order and payment status
  • Shipping and delivery information
  • Return, refund, and customer service records

Payment information is processed by authorized third-party payment service providers. We do not normally store complete credit card or debit card details on our own systems.

Device and Website Information

When you visit our website, certain information may be collected automatically, including:

  • IP address
  • Browser type
  • Device type
  • Operating system
  • Pages viewed
  • Time and date of visits
  • Referring website
  • Website interactions
  • Shopping cart activity

Communications

We may collect information that you provide when you contact us by email, telephone, website form, or other customer service channels.

2. How We Use Your Information

We may use personal information to:

  • Process and manage customer orders
  • Confirm and process payments
  • Arrange shipping and delivery
  • Send order confirmations and tracking information
  • Process returns, refunds, replacements, or cancellations
  • Respond to customer questions and service requests
  • Verify customer and order information
  • Detect and prevent fraud, abuse, and unauthorized transactions
  • Maintain website security and functionality
  • Improve our products, services, and website experience
  • Maintain accounting and transaction records
  • Comply with applicable legal and regulatory obligations
  • Send promotional communications where consent has been provided or where otherwise permitted by applicable law

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or by contacting us.

3. ShopYY and Website Service Providers

Our online store is operated using the ShopYY e-commerce platform.

ShopYY and its relevant service providers may process certain customer, device, order, and transaction information to provide services such as:

  • Website hosting
  • Shopping cart functions
  • Checkout services
  • Order management
  • Website security
  • Technical support
  • Store operation and maintenance

We may also use third-party payment providers, logistics providers, analytics services, advertising platforms, fraud-prevention services, and customer service tools to operate our website and fulfil customer orders.

These service providers may only receive information reasonably necessary to perform their services.

4. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to:

  • Keep the website functioning correctly
  • Remember items placed in the shopping cart
  • Save website and language preferences
  • Understand how visitors use the website
  • Measure website and advertising performance
  • Detect fraud and improve website security
  • Provide relevant advertising where permitted

You may control or disable cookies through your browser settings.

Disabling certain cookies may affect the availability or functionality of parts of the website.

Where required by applicable law, we will request consent before using non-essential cookies.

5. How We Share Personal Information

We may share necessary personal information with trusted third parties that assist us in operating our business, including:

  • ShopYY and website service providers
  • Payment processors
  • Banks and payment institutions
  • Logistics companies and delivery carriers
  • Warehousing and fulfilment partners
  • Customer service providers
  • Analytics and website performance providers
  • Marketing and advertising platforms
  • Fraud-prevention and security providers
  • Accountants, legal advisers, and other professional advisers
  • Government authorities when disclosure is required by law

We do not sell personal information in exchange for money.

We do not authorize service providers to use customer information for purposes unrelated to the services they provide to us, except where permitted or required by law.

6. Advertising and Analytics

We may use analytics and advertising services to understand website traffic, measure advertising performance, and improve customer experience.

These services may use cookies or similar technologies to collect information about website visits, device information, and interactions with advertisements.

Depending on your location, you may have the right to reject or limit certain advertising cookies through our cookie settings or your browser settings.

7. International Data Transfers

AVINOTI serves customers in different countries and may work with service providers located outside your country or region.

As a result, personal information may be processed or stored in countries that have different data-protection laws from your country of residence.

Where required by applicable law, we take reasonable measures to ensure that personal information receives appropriate protection during international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Process and fulfil orders
  • Provide customer service
  • Manage returns and refunds
  • Maintain business and transaction records
  • Prevent fraud and abuse
  • Resolve disputes
  • Meet accounting, tax, legal, and regulatory obligations

Retention periods may vary depending on the type of information and the reason it was collected.

9. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, website, or electronic storage system can be guaranteed to be completely secure.

Customers are responsible for keeping their account credentials and passwords confidential.

10. Your Privacy Rights

Depending on your country or region, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of certain personal information
  • Request restriction of certain data processing
  • Object to certain uses of personal information
  • Withdraw consent where processing is based on consent
  • Request a copy of certain personal information
  • Opt out of promotional communications
  • Submit a complaint to an applicable data-protection authority

To submit a privacy request, please contact us using the details provided below.

We may need to verify your identity before processing your request.

Certain information may need to be retained where required for legal, accounting, fraud-prevention, dispute-resolution, or transaction-record purposes.

11. Childrenā€™s Privacy

Our website and products are not specifically directed toward children.

We do not knowingly collect personal information from children without appropriate parental or legal consent where such consent is required.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and delete the information where appropriate.

12. Third-Party Links

Our website may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third-party websites or services.

We recommend reviewing the privacy policy of any third-party website or service before providing personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business operations
  • Website functions
  • Service providers
  • Data-processing practices
  • Applicable legal or regulatory requirements

The updated policy will be posted on this page with a revised effective date.

Your continued use of the website after an updated policy is posted means that the updated policy will apply to future use of our website, subject to applicable law.

14. Contact Us

For questions about this Privacy Policy or to submit a privacy request, please contact us:

Brand Name: AVINOTI
Company Name: Shenzhen Aiweinuo Technology Co., Ltd.
Location: Shenzhen, Guangdong, China
Customer Service Email: info@avinoti.shop
Customer Service Phone: +86 137 9901 2867
Website: avinoti.shop
Business Hours: Monday to Friday, 9:00 AMā€“6:00 PM, China Standard Time
Response Time: Within 24ā€“48 business hours