Shipping policy

Thank you for shopping with AVINOTI. This Shipping Policy explains our order processing, delivery times, shipping fees, tracking, and other shipping-related information.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

After your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Estimated Delivery Time

Our estimated total delivery time is:

10–15 business days

The estimated delivery time includes order processing and transportation.

Delivery times may vary depending on the destination country, local carrier services, customs inspections, public holidays, weather conditions, or other circumstances outside our control.

Please note that delivery times are estimates and are not guaranteed.

Shipping Destinations

We ship to eligible countries and regions shown during checkout.

If your delivery address is not supported, you may be unable to complete the order. Please contact our customer service team if you are unsure whether we can ship to your location.

Shipping Fees

Shipping fees, if applicable, will be clearly displayed during checkout before payment is completed.

Any free-shipping offer displayed on our website will apply only to eligible orders, products, countries, or promotional periods.

Order Tracking

Once your order has been shipped, tracking information will be sent to the email address used when placing the order.

Tracking information may take 2–5 business days to update after shipment.

Customs Duties and Taxes

International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are not included in the product price or shipping fee.

AVINOTI is not responsible for delays caused by customs inspections or local customs procedures.

Address Changes

Please check your shipping address carefully before submitting your order.

To request an address change, contact us as soon as possible. We cannot guarantee that the address can be changed after the order has entered processing or has already been shipped.

Customers are responsible for providing a complete and accurate delivery address. Additional shipping costs caused by an incorrect or incomplete address may be charged to the customer.

Delayed, Lost, or Damaged Packages

If your tracking information has not been updated for an extended period, or if your package appears to be lost or damaged, please contact us.

We will review the shipment with the carrier and provide reasonable assistance based on the circumstances.

For damaged packages, please contact us promptly and provide your order number, photos of the package, and photos of the damaged product.

Contact Us

For questions regarding shipping or delivery, please contact us:

Company Name: Shenzhen Aiweinuo Technology Co., Ltd.
Customer Service Email: info@avinoti.shop
Customer Service Phone: +86 137 9901 2867
Website: avinoti.shop

We normally respond within 24–48 business hours.