Terms of service

Effective Date: July 30, 2026

These Terms of Service govern your access to and use of avinoti.shop, including any purchases made through the website.

The website and the AVINOTI online store are operated by Shenzhen Aiweinuo Technology Co., Ltd.

By accessing our website, creating an account, or placing an order, you agree to these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

1. About Our Store

AVINOTI is an online retail brand operated by:

Company Name: Shenzhen Aiweinuo Technology Co., Ltd.
Location: Shenzhen, Guangdong, China
Website: avinoti.shop

We sell titanium products, drinkware, cookware, tableware, outdoor products, travel accessories, and other related products displayed on our website.

2. Eligibility and Customer Information

You must have the legal capacity to enter into a purchase agreement under the laws applicable in your country or region.

When placing an order, you agree to provide accurate, complete, and current information, including:

  • Your full name
  • Billing address
  • Shipping address
  • Email address
  • Telephone number
  • Payment information

You are responsible for checking that your order information and delivery address are correct before completing payment.

We are not responsible for delivery failures or additional expenses caused by incorrect, incomplete, or outdated information provided by the customer.

3. Product Information

We make reasonable efforts to display product descriptions, specifications, dimensions, materials, colors, images, prices, and availability accurately.

However, product colors may appear slightly different depending on your screen, device settings, lighting conditions, or photography.

Minor variations that do not materially affect the normal function or quality of a product may occur because of manufacturing processes.

We will not intentionally replace a purchased product with a materially different product without notifying the customer.

4. Product Availability

Products are subject to availability.

Adding a product to your shopping cart does not reserve the product or guarantee that it will remain available.

If a product becomes unavailable after an order has been placed, we will contact you and may offer:

  • A suitable replacement with your approval
  • A partial refund
  • A full refund for the unavailable product
  • Cancellation of the affected order

We will not send a replacement product without your agreement where the replacement is materially different from the product ordered.

5. Orders and Order Acceptance

After placing an order, you may receive an automatic order confirmation email. This email confirms that we have received your order but does not always mean that the order has been finally accepted or shipped.

We may review an order before accepting it.

An order may be cancelled or rejected where reasonably necessary, including when:

  • A product is unavailable
  • The price or product information contains an obvious error
  • Payment cannot be completed or verified
  • The order appears fraudulent or unauthorized
  • The shipping address is incomplete or unsupported
  • The order violates applicable laws or these Terms of Service
  • We are unable to fulfil the order

If payment has already been collected for a cancelled order, the applicable amount will be refunded to the original payment method.

6. Prices and Payments

Product prices are displayed on the website in the currency shown during shopping or checkout.

Unless otherwise stated, displayed prices do not include customs duties, import taxes, or other charges imposed by the destination country.

Shipping fees and other applicable charges will be displayed during checkout before payment is completed.

We reserve the right to correct genuine pricing, calculation, or typographical errors. If an error affects an order that you have already placed, we will contact you before proceeding.

Payments are processed through authorized third-party payment service providers. We do not normally store complete credit card or debit card details on our own systems.

7. Shipping and Delivery

Orders are processed and delivered according to our published Shipping Policy.

Delivery times are estimates and may be affected by:

  • Customs inspections
  • Carrier delays
  • Public holidays
  • Weather conditions
  • Incorrect delivery information
  • Events outside our reasonable control

Customers are responsible for reviewing the Shipping Policy before placing an order.

The Shipping Policy forms part of these Terms of Service.

8. Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, clearance charges, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customers are responsible for confirming whether a product can be lawfully imported into their destination country.

We will provide reasonable assistance with available shipping documentation, but we cannot control decisions made by customs authorities.

9. Returns, Refunds, and Cancellations

Returns, refunds, damaged-item claims, and order cancellations are handled according to our published Return & Refund Policy.

Customers should review that policy before placing an order.

A return must be requested within the period stated in the Return & Refund Policy and must meet the applicable return conditions.

The Return & Refund Policy forms part of these Terms of Service.

Nothing in these Terms limits any mandatory consumer rights that cannot legally be excluded in your country or region.

10. Promotions and Discount Codes

Promotions, discount codes, free-shipping offers, gifts, and other special offers may be subject to additional conditions displayed on the website.

Unless otherwise stated:

  • Discount codes cannot be exchanged for cash
  • Discount codes may have an expiration date
  • Only one discount code may be accepted per order
  • Discounts may apply only to eligible products or destinations
  • Promotions may not apply to previous purchases
  • Promotional offers may end when the stated period or available quantity expires

We may cancel a promotion affected by an obvious technical error, misuse, fraud, or unauthorized distribution.

11. Acceptable Use

You may not use our website:

  • For unlawful or fraudulent purposes
  • To provide false identity, payment, or delivery information
  • To attempt unauthorized access to the website or customer accounts
  • To upload viruses, malicious code, or harmful content
  • To interfere with website security or operation
  • To collect customer information without authorization
  • To copy or exploit website content for unauthorized commercial purposes
  • To violate intellectual-property, privacy, or other legal rights
  • To place fraudulent orders or misuse discounts and promotions

We may restrict access, cancel affected orders, or take other reasonable action when these terms are violated.

12. Intellectual Property

The website and its content, including the AVINOTI name, logos, product photographs, text, graphics, page designs, videos, and other materials, are owned by or licensed to Shenzhen Aiweinuo Technology Co., Ltd., unless otherwise stated.

You may view and use the website for lawful personal shopping purposes.

You may not copy, reproduce, publish, sell, modify, distribute, or commercially exploit website content without prior written permission.

13. Customer Reviews and Submitted Content

When you submit a review, photograph, comment, suggestion, or other content to us, you confirm that:

  • The content is accurate and based on your genuine experience
  • You have the right to submit the content
  • The content does not violate another person’s rights
  • The content is not unlawful, misleading, abusive, or fraudulent

You give us permission to display and use submitted content for website operation, customer service, and promotional purposes, subject to applicable privacy laws.

We may remove content that violates these terms.

14. Third-Party Services and Links

Our website may use or link to third-party services, including:

  • Payment providers
  • Delivery carriers
  • Tracking services
  • Advertising platforms
  • Analytics services
  • Social-media platforms
  • Customer service tools

Third-party services may have their own terms and privacy policies.

We are not responsible for the independent actions, content, or policies of third-party websites that we do not operate.

15. Disclaimer

We make reasonable efforts to keep the website accurate, secure, and available.

However, we do not guarantee that the website will always operate without interruptions, delays, technical errors, or temporary service outages.

Nothing in these Terms excludes warranties, guarantees, or consumer protections that cannot legally be excluded.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Shenzhen Aiweinuo Technology Co., Ltd. will not be responsible for indirect, incidental, or consequential losses caused by the use of the website or products.

This limitation does not apply to liability that cannot legally be limited or excluded, including any mandatory consumer rights under applicable law.

17. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, including:

  • Natural disasters
  • Severe weather
  • War or civil unrest
  • Government actions
  • Customs restrictions
  • Carrier disruptions
  • Transportation interruptions
  • Power, internet, or platform outages
  • Public-health emergencies
  • Labor disputes

We will make reasonable efforts to inform affected customers and provide an appropriate solution where possible.

18. Governing Law and Consumer Rights

These Terms are governed by the laws applicable to Shenzhen Aiweinuo Technology Co., Ltd. in the People’s Republic of China, unless mandatory consumer-protection laws in the customer’s country or region require otherwise.

Nothing in these Terms removes any consumer right that cannot legally be waived or limited.

Before starting formal proceedings, customers are encouraged to contact us so that we can attempt to resolve the issue directly.

19. Changes to These Terms

We may update these Terms of Service when necessary to reflect changes in:

  • Our products or services
  • Website functions
  • Payment or delivery arrangements
  • Business practices
  • Applicable laws or regulations

The updated version will be published on this page with a revised effective date.

Changes will not unfairly reduce rights relating to an order that was already accepted before the updated terms took effect.

20. Contact Us

For questions about these Terms of Service, products, orders, shipping, returns, or refunds, please contact us:

Brand Name: AVINOTI
Company Name: Shenzhen Aiweinuo Technology Co., Ltd.
Location: Shenzhen, Guangdong, China
Customer Service Email: info@avinoti.shop
Customer Service Phone: +86 137 9901 2867
Website: avinoti.shop
Business Hours: Monday to Friday, 9:00 AM–6:00 PM, China Standard Time
Response Time: Within 24–48 business hours