Return policy
Thank you for shopping with AVINOTI. This policy explains our return, refund, cancellation, exchange, and damaged-item procedures.
Return Period
You may request a return within 14 calendar days after receiving your order.
To qualify for a return, the product must:
- Be unused and in its original condition
- Include the original packaging, accessories, manuals, and labels
- Include valid proof of purchase or an order number
Products that show signs of use, damage caused by the customer, missing accessories, or incomplete packaging may not qualify for a return.
How to Request a Return
Before returning any product, please contact our customer service team at:
Email: info@avinoti.shop
Please provide:
- Your order number
- The reason for the return
- Photos or videos showing the product’s condition
- Your name and contact information
Do not return products without contacting us first. Unauthorized returns may not be accepted.
After your request is approved, we will provide the return instructions and return address.
Return Shipping Costs
If the return is caused by a defective, damaged, incorrect, or missing product, AVINOTI will provide an appropriate solution and cover reasonable return shipping costs when applicable.
For returns caused by a change of mind, incorrect product selection, or other customer-related reasons, the customer is responsible for the return shipping costs.
Original shipping fees are non-refundable unless the return is caused by an error on our part.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, incorrect, or incomplete, contact us within 7 calendar days after delivery.
Please include your order number and clear photos or videos of:
- The outer package
- The shipping label
- The damaged or incorrect product
- Any missing or damaged accessories
We will review the information and may offer a replacement, partial refund, full refund, or another appropriate solution.
Refunds
After we receive and inspect the returned product, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method within 5–10 business days.
The exact time for the refund to appear in your account may depend on your bank, card provider, or payment service provider.
Order Cancellation
You may request an order cancellation before the order has been processed or shipped.
Once an order has entered processing or has already been shipped, cancellation may no longer be possible. In this case, you may request a return after receiving the order.
Exchanges
We do not provide direct exchanges in all cases.
To request a different product, size, model, or color, please contact us first. Depending on the order status and product condition, you may need to return the original product and place a new order.
Non-Returnable Products
The following products may not be eligible for return:
- Used or customer-damaged products
- Products returned without original packaging or accessories
- Customized or personalized products
- Clearance or final-sale products clearly marked as non-returnable
- Products returned more than 14 days after delivery
This does not affect your rights regarding defective, damaged, or incorrect products.
Contact Us
For return or refund questions, please contact:
Company Name: Shenzhen Aiweinuo Technology Co., Ltd.
Customer Service Email: info@avinoti.shop
Customer Service Phone: +86 137 9901 2867
Website: avinoti.shop
We normally respond within 24–48 business hours.